Fulgor Milano faces a new challenge, aiming to provide to its customers the best post-selling experience: the enhancement of the technical assistance service.
During a particular period of time, when many companies are changing their organization structure to implement spending review processes, Fulgor Milano goes against the tide, beginning to manage directly the technical support service for the Italian market, precisely from the January 2, 2017.
It has been assembled an internal team composed by professionals coming from both the R&D and QC departments, who have the best expertise about the Fulgor Milano products.
The Technical Service Centers have been carefully selected one by one on the whole territory, thanks to the collaboration with the distribution partners of Fulgor Milano, strengthened also by specific trainings that will be continuously ongoing as well as required by the Lean Manufacturing processes.
The company also has set up a new and customized IT infrastructure and an efficient spare parts warehouse.
The national number: 199 151 195 and the email address: firstname.lastname@example.org remain active and are the only two available channels to contact the technical support and to ask for the nearest technical support center.
Moreover, the customer care is further strengthened by a toll-free telephone number throughout the national territory that is available to answer to questions about the use of Fulgor Milano products.